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Q: What is Hopin?
A: Hopin is a virtual venue with multiple interactive areas to help you connect and engage. As an attendee, you’ll be able to move in and out of rooms just like an in-person event and enjoy the content and connections throughout. The Hopin platform includes a main stage area, breakout sessions, live video networking, text based chat functions, and an expo hall where we will feature various Backstop products as well as the Backchat Bar from previous Backstop events! Here is a short video that gives you a sneak peek of the platform!
Q: How do I access the event?
A: Click on the event link when it is time in the chrome browser of your computer and log into Hopin using the account information you used to register for the event.
Q: What if I don’t have my password?
A: Not to worry – just click the “Forgot your password?” link on the log-in screen to continue.
Q: I just tried to register and create an account on Hopin but it says my email address is already taken.
A: This means you have attended another event on the Hopin platform before. Go to Hopin.to and hit LOG IN instead of sign up. If you do not remember your password, click “Forgot your password?”. Once you successfully login to your Hopin account you should see the event listed on the main account page of Hopin. If the event is not listed, you still need to register.
Q: What technology do I need in order to attend?
A: Use a modern browser from a computer for the best event experience. Hopin recommends Chrome. Mobile devices and tablets are not supported. An internet connection that allows you to participate in a Google Meet or Zoom call should be sufficient for the Hopin platform.
Q: Do I have to download something to run Hopin?
A: No. Hopin only runs directly in your computer browser. Hopin is optimized for Chrome. If you require an alternative browser, please use Firefox or Safari.
Q: Can I listen to the conference via phone?
A: No. Audio can only be heard through logging into Hopin directly.
Q: I am concerned with privacy/security for the event. Is Hopin secure?
A: Privacy and security is incredibly important here at Backstop. We chose the Hopin platform as they are fully GDPR compliant. You can view Hopin’s Privacy Policy here.
